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Dealing with Front Desk Realities
Customer Service Training

Practical strategies for handling the real, messy, unpredictable moments at the front desk
Registration deadline September 1, 2026 (Fall) and May 13, 2027 (Spring)
4 Self-Paced Course Modules
This course is geared toward frontline and other public-facing staff.
Registration deadline September 1, 2026 (Fall) and May 13, 2027 (Spring)
4 Self-Paced Course Modules

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Project Management Certification
4-Course Series

Transform your library projects and drive impact in your community by becoming proficient in project management skills through this Library Journal Project Management Certification.
Register by December 1, 2026 | First course opens September 1, 2026 (Fall); Register by April 28, 2027 (Spring) | First course unlocks January 27, 2027 (Spring)
4 Self-Paced Courses + 4 Optional Office Hour Sessions
This certification series is for any library worker whose role involves planning and completing mid- to large-scale projects. This series is appropriate for all levels of library staff.
Register by December 1, 2026 | First course opens September 1, 2026 (Fall); Register by April 28, 2027 (Spring) | First course unlocks January 27, 2027 (Spring)
4 Self-Paced Courses + 4 Optional Office Hour Sessions

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Project Management Part 1
Plans That Actually Get Used

Transform your library projects and drive impact in your community by becoming proficient in project management skills through this Library Journal Project Management Certification.
Register by September 1, 2026 (Fall) | January 27, 2027 (Spring)
4 Self-Paced Online Course Modules
This course is for any library worker whose role involves planning and completing mid- to large-scale projects. This course is appropriate for all levels of library staff.
Register by September 1, 2026 (Fall) | January 27, 2027 (Spring)
4 Self-Paced Online Course Modules

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Polished & Prepared
3-Course Certification Series of Core Professional Skills for Library Staff

A practical professional toolkit for today’s library workplace.
Series runs September-November 2026 (Fall); February-April 2027 (Spring)
3 Self-Paced Crash Courses
This certification series is recommended for new library workers, regardless of library type.
Series runs September-November 2026 (Fall); February-April 2027 (Spring)
3 Self-Paced Crash Courses

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Polished & Prepared Part 1
Core Professional Skills for Library Staff: Communicating Like a Pro 

Communicate clearly, confidently, and professionally in every library interaction.
Registration deadline September 2, 2026 (Fall); February 23, 2027 (Spring)
2-Module Self-Paced Crash Course
This course is recommended for new library workers, regardless of library type.
Registration deadline September 2, 2026 (Fall); February 23, 2027 (Spring)
2-Module Self-Paced Crash Course

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Make Your Data Talk
Data Storytelling Strategies for Libraries

Learn to find, shape, and tell the stories your library's data has been waiting to tell.
September 8, 15, and 22 | 2:00 - 4:00 pm ET
3-Week Live Online Course + Workshop
Recommended for library workers in all library types.
September 8, 15, and 22 | 2:00 - 4:00 pm ET
3-Week Live Online Course + Workshop

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AI for Librarians Who Don’t Have Time for This
A Practical Start

Learn practical ways to use AI tools to streamline work at your library in this introductory course.
September 10, 2026 (Fall) or March 4, 2027 (Spring) | 12-4 pm ET
Half-Day Live Online Session + 3 Module Self-Paced Workshop
Recommended for people with new or emerging knowledge about AI in all types of libraries.
September 10, 2026 (Fall) or March 4, 2027 (Spring) | 12-4 pm ET
Half-Day Live Online Session + 3 Module Self-Paced Workshop

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No Cringe, Just Clarity
Giving Feedback That Works

Learn how to give feedback that supports growth, trust, and accountability.
Live Session | September 16, 2:00-4:00 pm ET
2-Hour Online Crash Course
This course is recommended for library managers and leaders.
Live Session | September 16, 2:00-4:00 pm ET
2-Hour Online Crash Course

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Polished & Prepared Part 2
Core Professional Skills for Library Staff: Behaving Like a Pro

Navigate workplace expectations with confidence, professionalism, and care.
Registration deadline September 23, 2026 (Fall); March 16, 2027 (Spring)
2-Module Self-Paced Online Crash Course
This course is recommended for new library workers, regardless of library type.
Registration deadline September 23, 2026 (Fall); March 16, 2027 (Spring)
2-Module Self-Paced Online Crash Course

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When a Patron is in Crisis
Mental Health Response Training

Learn how to recognize mental health and trauma-related behaviors and respond with confidence in real library situations.
Thursday, September 24, 2026 (Fall) or February 17, 2027 (Spring) | 2:00-3:30 pm ET
Live Online Session + 3-Module Self-Paced Workshop
Recommended for all public-facing library staff.
Thursday, September 24, 2026 (Fall) or February 17, 2027 (Spring) | 2:00-3:30 pm ET
Live Online Session + 3-Module Self-Paced Workshop

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Managing Different Brains
A Neurodiversity Guide for Library Leaders

Learn how to manage neurodivergent staff with more clarity, flexibility, and less guesswork
Choose a live session: September 30, 2026, or March 24, 2027 | 2-4 pm ET
2-Hour Live Online Crash Course
Recommended for anyone who manages people.
Choose a live session: September 30, 2026, or March 24, 2027 | 2-4 pm ET
2-Hour Online Crash Course

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Library Management Training

Learn what they didn’t teach you in library school: how to be a library manager.
Registration deadline October 1, 2026 (8-week course), June 2, 2027 (2-week accelerated course)
Live Online Course + Workshop
Recommended for new and aspiring library managers.
Registration deadline October 1, 2026 (8-week course), June 2, 2027 (2-week accelerated course)
Live Online Course + Workshop

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