Frontline Issues


Return to All Courses


Popular Courses

Learn More

Your First Public Library Job
A Practical Survival Guide

Build a strong foundation with the essentials every new public library worker should know.
Register by March 5, 2026
6 On-Demand Course Modules
Recommended for new public library staff, primarily frontline workers without an MLS.
On-Demand beginning 3/5/26
6 On-Demand Course Modules

Learn More

Learn More

Polished & Prepared
4-Course Series of Core Professional Skills for Library Staff

A practical professional toolkit for today’s library workplace.
Starts March 12, 2026
4 Blended Online Course Series
This course series is recommended for new library workers, regardless of library type.
Starts March 12, 2026
4 Blended Online Course Series

Learn More

Learn More

Polished & Prepared Part 1
Core Professional Skills for Library Staff: Communicating Like a Pro 

Communicate clearly, confidently, and professionally in every library interaction.
March 12, 2026 | 2-4 pm ET
2-Hour Online Crash Course
This course is recommended for new library workers, regardless of library type.
March 12, 2026 | 2-4 pm ET
2-Hour Online Crash Course

Learn More

Learn More

When a Patron is in Crisis
Mental Health Response Training

Learn how to support vulnerable patrons with critical mental health first aid.
Tuesday, March 17, 2026 | 2-3:30 pm ET
Live Online Session + 4-Module Workshop
Recommended for all public-facing library staff.
Tuesday, March 17, 2026 | 2-3:30 pm ET
Live Online Session + 4-Module Workshop

Learn More

Learn More

Dealing with Front Desk Realities
Customer Service Training

Build stronger relationships with your community by improving your customer service skills.
Register by April 7, 2026
4 On-Demand Course Modules
This course is geared toward frontline and other public-facing staff.
04/07/2026
4 On-Demand Course Modules

Learn More

Learn More

Polished & Prepared Part 2
Core Professional Skills for Library Staff: Behaving Like a Pro

Navigate workplace expectations with confidence, professionalism, and care.
April 8, 2026 | 2-4 pm ET
2-Hour Online Crash Course
This course is recommended for new library workers, regardless of library type.
April 8, 2026 | 2-4 pm ET
2-Hour Online Crash Course

Learn More

Learn More

School Libraries 101
Foundations You Might Not Know (but should!) About Libraries

A practical introduction to school librarianship for paraprofessionals and staff entering the field.
Available starting April 16, 2026.
2 On-Demand Course Modules
Recommended for K-12 non-certified school library personnel, including paraprofessionals, staff, and teachers.
Available starting April 16, 2026.
2 On-Demand Course Modules

Learn More

Learn More

School Library Ready
3-Course Certification for Library Workers

A practical introduction to school librarianship for paraprofessionals and staff entering the field.
Register by April 16, 2026
3-Course Certification Series of 6 On-Demand Course Modules
This 3-course certification track is designed for K-12 non-certified school library personnel, including paraprofessionals, staff, and teachers.
Register by April 16, 2026
April 16, 2026

Learn More

Learn More

Frontline Safety Training

Build skills to face the real-world challenges of public library work.
Available starting May 5, 2026.
5 Module On-Demand Online Course
Recommended for public-facing staff and librarians at public libraries
On-Demand beginning 5/5/2026
5 Module On-Demand Online Course

Learn More

Learn More

Polished & Prepared Part 3
Core Professional Skills for Library Staff: Thinking Like a Pro

Strengthen your professional judgment and decision-making skills on the job.
May 19, 2026 | 2-4 pm ET
2-Hour Online Crash Course
This course is recommended for new library workers, regardless of library type.
May 19, 2026 | 2-4 pm ET
2-Hour Online Crash Course

Learn More

Learn More

Serving Disabled Patrons
What Actually Helps (Beyond Good Intentions)

Acquire practical customer service strategies to make your library more inclusive.
Register by May 27, 2026.
7 On-Demand Course Modules
Recommended for public library personnel
On-Demand beginning 05/27/2026
7 On-Demand Course Modules

Learn More

Learn More

Polished & Prepared Part 4
Core Professional Skills for Library Staff: Workplace Success and ADHD

Build sustainable workplace strategies that support focus, productivity, and success.
June 11, 2026 | 2-4 pm ET
2-Hour Online Crash Course
Recommended for anyone who works in a public library.
June 11, 2026 | 2-4 pm ET
2-Hour Online Crash Course

Learn More

View All Courses

Request a Discounted Rate for Your Group