Frontline Issues


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Onboarding for New Public Library Employees

Build a strong foundation with the essentials every new public library worker should know.
Available Now - Register by December 31, 2025
6 On-Demand Course Modules
Recommended for new public library staff, primarily frontline workers without an MLS.
Available Now - Register by December 31, 2025
6 On-Demand Course Modules

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Frontline Safety Training

Build skills to face the real-world challenges of public library work.
Available Now - Register by December 31, 2025
5 On-Demand Course Modules
Recommended for public-facing staff and librarians at public libraries
Available Now - Register by December 31, 2025
5 On-Demand Course Modules

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Accessible Customer Service for Patrons with Disabilities

Acquire practical customer service strategies to make your library more inclusive.
Available Now - Register by December 31, 2025
7 On-Demand Course Modules
Recommended for public library personnel
Available Now - Register by December 31, 2025
7 On-Demand Course Modules

Learn More

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Onboarding for New Public Library Employees (Spring 2026)

Build a strong foundation with the essentials every new public library worker should know.
Available starting March 5, 2026
On-Demand Online Course
Recommended for new public library staff, primarily frontline workers without an MLS.
On-Demand beginning 3/5/26
On-Demand Online Course

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Mental Health First Aid Training (Spring 2026)

Learn how to support vulnerable patrons with critical mental health first aid.
March 17, 2026
Live Online Session + 4-Module Workshop
Recommended for all public-facing library staff.
3/17/26
Live Online Session + 4-Module Workshop

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Customer Service Training for Frontline Staff (Spring 2026)

Build stronger relationships with your community by improving your customer service skills.
Materials available April 7, 2026
On-Demand Online Course
This course is geared toward frontline and other public-facing staff.
04/07/2026
On-Demand Online Course

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Frontline Safety Training (Spring 2026)

Build skills to face the real-world challenges of public library work.
Available starting May 5, 2026.
On-Demand Online Course
Recommended for public-facing staff and librarians at public libraries
On-Demand beginning 5/5/2026
On-Demand Online Course

Learn More

Learn More

Accessible Customer Service for Patrons with Disabilities (Spring 2026)

Acquire practical customer service strategies to make your library more inclusive.
Available starting May 27, 2026.
On-Demand Online Course
Recommended for public library personnel
On-Demand beginning 05/27/2026
On-Demand Online Course

Learn More

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