Frontline Issues


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Frontline Safety Training

Build practical skills to face conflict, escalation, and other safety concerns in the library.
Choose a session. Registration deadlines May 5 and October 22
5 Self-Paced Online Course Modules
Recommended for public-facing staff and librarians at public libraries
Choose a session. Registration deadlines May 5 and October 22
5 Self-Paced Online Course Modules

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Polished & Prepared
4-Course Certification Series of Core Professional Skills for Library Staff

A practical professional toolkit for today’s library workplace.
Choose a session. Series runs March–June or September–November
4 Online Crash Courses
This certification series is recommended for new library workers, regardless of library type.
Choose a session. Series runs March-June or September-November
4 Crash Courses

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Polished & Prepared Part 3
Core Professional Skills for Library Staff: Thinking Like a Pro

Learn how to strengthen your professional judgment and decision-making skills on the job.
Choose a session. Live sessions May 19 and October 14 | 2-4 pm ET
2-Hour Online Crash Course
This course is recommended for new library workers, regardless of library type.
Choose a session. Live sessions May 19 and October 14 | 2-4 pm ET
2-Hour Live Online Crash Course

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Serving Disabled Patrons
What Actually Helps (Beyond Good Intentions)

Acquire practical customer service strategies to make your library more inclusive.
Choose a session: Registration deadlines May 27 and October 21
7 Self-Paced Course Modules
Recommended for public library personnel
Choose a session: Registration deadlines May 27 and October 21
7 Self-Paced Course Modules

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Polished & Prepared Part 4
Companion Course: Workplace Success and ADHD

Build sustainable workplace strategies that support focus, productivity, and success.
Choose a session. Live sessions June 11 and November 4 | 2-4 pm ET
2-Hour Online Crash Course
This course is recommended for new library workers, regardless of library type.
Choose a session. Live sessions June 11 and November 4 | 2-4 pm ET
2-Hour Live Online Crash Course

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Your First Public Library Job
A Practical Survival Guide

Build a strong foundation with the essentials every new public library worker should know.
Choose a session. Registration deadlines July 14 and September 3
6 Self-Paced Course Modules
Recommended for new public library staff, primarily frontline workers without an MLS.
Choose a session. Registration deadlines July 14 and September 3
6 Self-Paced Course Modules

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Shh Happens
Behavior Management for the Real Elementary Library

Build an elementary library environment where students are engaged, transitions run smoothly, and you have a plan for when they don't.
Registration deadline July 31, 2026
3 Self-Paced Course Modules
Recommended for K-5 school librarians and library workers.
Registration deadline July 31, 2026
3 Self-Paced Course Modules

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School Libraries 101
Foundations You Might Not Know (but should!) About Libraries

A practical introduction to school librarianship for paraprofessionals and staff entering the field.
Choose a session. Registration deadlines August 6 and October 28
2 On-Demand Course Modules
Recommended for K-12 non-certified school library personnel, including paraprofessionals, staff, and teachers.
Choose a session. Registration deadlines August 6 and October 28
2 On-Demand Course Modules

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School Library Ready
3-Course Certification for Library Workers

A practical introduction to school librarianship for paraprofessionals and staff entering the field.
Choose a session. Registration deadlines August 6 and October 28
3-Course Certification Series
This 3-course certification track is designed for K-12 non-certified school library personnel, including paraprofessionals, staff, and teachers.
Choose a session. Registration deadlines August 6 and October 28
3-Course Certification Series

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From Eye Rolls to Engagement
Behavior Management for Middle & High School Libraries

Build a secondary library environment where students are engaged, expectations are clear, and you have a plan for when things go sideways.
Registration deadline August 7
3 Self-Paced Course Modules
Recommended for grades 6-12 school librarians.
Registration deadline August 7
3 Self-Paced Course Modules

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Everyone Deserves a Library
Serving Patrons Experiencing Homelessness

Support all patrons while prioritizing compassion, care, and safety.
August 20, 2026 | 2:00 - 4:00 pm ET
2-Hour Online Crash Course
Recommended for all public library workers.
August 20, 2026 | 2:00 - 4:00 pm ET
2-Hour Online Crash Course

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Dealing with Front Desk Realities
Customer Service Training

Practical strategies for handling the real, messy, unpredictable moments at the front desk
Registration deadline September 1
4 Self-Paced Course Modules
This course is geared toward frontline and other public-facing staff.
Registration deadline September 1
4 Self-Paced Course Modules

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