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Customer Service Training for Frontline Staff

Build stronger relationships with your community by improving your customer service skills.
September 18, 2025
Half-Day Online Course
4 Credit Hours
This course is geared toward frontline and other public-facing staff.
09/18/25
Half-Day Online Course
4 Credit Hours

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Onboarding for New Public Library Employees

Build a strong foundation with the essentials every new public library worker should know.
Available starting October 1, 2025
On-Demand Online Course
24 Credit Hours
Recommended for new public library staff, primarily frontline workers without an MLS.
On-Demand beginning 10/1/25
On-Demand Online Course
24 Credit Hours

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Fundamentals of Librarianship for Frontline Staff

No library school? No problem. This course will cover the basics you need to succeed in your library.
October 30-November 20, 2025
3-Week Online Course + Workshop
15 Credit Hours
This course is geared toward frontline and other public-facing staff who did not go to library school.
10/30-11/20/25
3-Week Online Course + Workshop
15 Credit Hours

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Frontline Safety Training

Build skills to face the real-world challenges of public library work.
Available starting November 3, 2025
On-Demand Online Course
20 Credit Hours
Recommended for public-facing staff and librarians at public libraries
On-Demand beginning 11/3/25
On-Demand Online Course
20 Credit Hours

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