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Polished & Prepared
4-Course Certification Series of Core Professional Skills for Library Staff

A practical professional toolkit for today’s library workplace.
Registration Closes June 11
4 Crash Courses
This certification series is recommended for new library workers, regardless of library type.
Registration Closes June 11
4 Crash Courses

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Dealing with Front Desk Realities
Customer Service Training

Build stronger relationships with your community by improving your customer service skills.
Register by April 7, 2026
4 Self-Paced Course Modules
This course is geared toward frontline and other public-facing staff.
04/07/2026
4 Self-Paced Course Modules

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Polished & Prepared Part 2
Core Professional Skills for Library Staff: Behaving Like a Pro

Navigate workplace expectations with confidence, professionalism, and care.
April 8, 2026 | 2-4 pm ET
2-Hour Online Crash Course
This course is recommended for new library workers, regardless of library type.
April 8, 2026 | 2-4 pm ET
2-Hour Online Crash Course

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School Libraries 101
Foundations You Might Not Know (but should!) About Libraries

A practical introduction to school librarianship for paraprofessionals and staff entering the field.
Choose a session. Registration deadlines April 16 and August 6
2 On-Demand Course Modules
Recommended for K-12 non-certified school library personnel, including paraprofessionals, staff, and teachers.
Choose a session. Registration deadlines April 16 and August 6
2 On-Demand Course Modules

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School Library Ready
3-Course Certification for Library Workers

A practical introduction to school librarianship for paraprofessionals and staff entering the field.
Choose a session. Registration deadlines April 16 and August 6
3-Course Certification Series of 6 On-Demand Course Modules
This 3-course certification track is designed for K-12 non-certified school library personnel, including paraprofessionals, staff, and teachers.
Choose a session. Registration deadlines April 16 and August 6
Choose a session. Registration deadlines April 16 and August 6

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Frontline Safety Training

Build skills to face the real-world challenges of public library work.
Available starting May 5, 2026.
5 Module On-Demand Online Course
Recommended for public-facing staff and librarians at public libraries
On-Demand beginning 5/5/2026
5 Module On-Demand Online Course

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Polished & Prepared Part 3
Core Professional Skills for Library Staff: Thinking Like a Pro

Strengthen your professional judgment and decision-making skills on the job.
May 19, 2026 | 2-4 pm ET
2-Hour Online Crash Course
This course is recommended for new library workers, regardless of library type.
May 19, 2026 | 2-4 pm ET
2-Hour Online Crash Course

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Serving Disabled Patrons
What Actually Helps (Beyond Good Intentions)

Acquire practical customer service strategies to make your library more inclusive.
Register by May 27, 2026.
7 On-Demand Course Modules
Recommended for public library personnel
On-Demand beginning 05/27/2026
7 On-Demand Course Modules

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Polished & Prepared Part 4
Core Professional Skills for Library Staff: Workplace Success and ADHD

Build sustainable workplace strategies that support focus, productivity, and success.
June 11, 2026 | 2-4 pm ET
2-Hour Online Crash Course
This course is recommended for new library workers, regardless of library type.
June 11, 2026 | 2-4 pm ET
2-Hour Online Crash Course

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Your First Public Library Job
A Practical Survival Guide

Build a strong foundation with the essentials every new public library worker should know.
Register by July 14, 2026
6 Self-Paced Course Modules
Recommended for new public library staff, primarily frontline workers without an MLS.
Registration deadline July 14
6 Self-Paced Course Modules

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