Dealing with Front Desk Realities

AFTER YOU ATTEND THIS COURSE, YOU'LL BE ABLE TO:

• Initiate connections and conversations with patrons.
• Understand the key role of customer service in libraries and how to improve customer service excellence.
• Respond to common issues with kindness, empathy, and confidence.
• Grow emotional intelligence skills to strengthen workplace relationships.
• Use nonviolent communication techniques to diffuse difficult patron interactions.
• Conduct yourself professionally in phone and email communications.
• Maintain personal boundaries without sacrificing excellent customer service.

WHO SHOULD TAKE THIS COURSE

This course is geared toward frontline and other public-facing staff.

THIS WILL BE A SELF-PACED, ASYNCHRONOUS COURSE.

EXPECTED TIME COMMITMENT

This course includes 4 modules, each designed to take approximately 4 hours to complete. You can move through the content at your own pace and on your own schedule. You'll earn 16 hours of PD credit and a Library Journal certificate of completion.

ON-DEMAND ACCESS

You'll have access to all course materials for six months after the course start date.

CERTIFICATE OF COMPLETION

Complete the course and earn 16 professional development credit hours. We provide a certificate that is emailed to you.

ACCESSIBILITY

All video recordings feature auto captioning. Please email course-support@libraryjournal.com upon registration if you require any special accommodations and we will make our best efforts to facilitate them.

SUPPORT

For support with online courses, please contact course-support@libraryjournal.com .

DISCOUNTED RATES ARE AVAILABLE FOR A LIMITED TIME ONLY

Secure your tickets now to lock in the best price.

GROUP RATES

We offer discounts for groups of 3 or more.

For larger groups of 15 or more, we offer the option to apply group rates across multiple courses to receive significant discounts. For more information, select Bulk Course Credits Packages in the form below.

Request Discounted Group Pricing

For support with group purchases, please contact groupsales@libraryjournal.com .