Customer Service Training for Frontline Staff (Spring 2026)
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Course Details Materials available April 7, 2026
 On-Demand Online Course
 24 Credit Hours
 This course is geared toward frontline and other public-facing staff.
ABOUT THIS COURSEBuild stronger relationships with your community by improving your customer service skills. On-Demand Course: In this self-paced online course, you'll explore the art of providing exceptional customer service tailored to diverse patron needs. Learn effective communication techniques to engage with patrons courteously and empathetically, fostering positive interactions and building lasting relationships. Discover best practices for handling inquiries, resolving complaints, and addressing challenging situations with confidence, compassion, and professionalism. This on-demand course features a series of focused modules that allow you to learn at your own pace. You’ll gain practical strategies, scripts, and real-world examples to strengthen your customer service approach and support your library’s mission to serve all patrons effectively. See full pricing details below. Return to Full Course Catalog AFTER YOU ATTEND THIS COURSE, YOU'LL BE ABLE TO:
WHO SHOULD TAKE THIS COURSE: This course is geared toward frontline and other public-facing staff. THIS WILL BE A SELF-PACED, ASYNCHRONOUS COURSE.
This course includes 6 modules, each designed to take approximately 4 hours to complete. You can move through the content at your own pace and on your own schedule. You'll earn 24 hours of PD credit and a Library Journal certificate of completion. ON-DEMAND ACCESS: You'll have access to all course materials for six months. CERTIFICATE OF COMPLETION: Complete the course and earn 24 professional development credit hours. We provide a certificate that is emailed to you. ACCESSIBILITY: All video recordings feature auto captioning. Please email course-support@libraryjournal.com upon registration if you require any special accommodations and we will make our best efforts to facilitate them. SUPPORT: For support with online courses, please contact course-support@libraryjournal.com. DISCOUNTED RATES ARE AVAILABLE FOR A LIMITED TIME ONLY. Secure your tickets now to lock in the best price!
GROUP RATES We offer discounts for groups of 3 or more. For larger groups of 15 or more, we offer the option to apply group rates across multiple courses to receive significant discounts. For more information, select “Bulk Course Credits Packages” in the form below. Request Discounted Group Pricing For support with group purchases, please contact groupsales@libraryjournal.com. TESTIMONIALS
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