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Popular Courses

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Polished & Prepared Part 2
Core Professional Skills for Library Staff: Behaving Like a Pro

Navigate workplace expectations with confidence, professionalism, and care.
Registration deadline: March 16, 2027 (Spring)
2-Module Self-Paced Online Crash Course
This course is recommended for new library workers, regardless of library type.
Registration deadline: March 16, 2027 (Spring)
2-Module Self-Paced Online Crash Course

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When a Patron is in Crisis
Mental Health Response Training

Learn how to recognize mental health and trauma-related behaviors and respond with confidence in real library situations.
Thursday, March 17, 2027 (Spring) | 2:00-3:30 pm ET
Live Online Session + 3-Module Self-Paced Workshop
Recommended for all public-facing library staff.
Thursday, March 17, 2027 (Spring) | 2:00-3:30 pm ET
Live Online Session + 3-Module Self-Paced Workshop

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Polished & Prepared Part 3
Core Professional Skills for Library Staff: Thinking Like a Pro

Learn how to strengthen your professional judgment and decision-making skills on the job.
Registration deadline April 6, 2027 (Spring)
2-Module Self-Paced Crash Course
This course is recommended for new library workers, regardless of library type.
Registration deadline April 6, 2027 (Spring)
2-Module Self-Paced Crash Course

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Frontline Safety Training

Build practical skills to face conflict, escalation, and other safety concerns in the library.
Registration deadline April 21 (Spring)
5 Self-Paced Online Course Modules
Recommended for public-facing staff and librarians at public libraries
Registration deadline April 21 (Spring)
5 Self-Paced Online Course Modules

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Dealing with Front Desk Realities
Customer Service Training

Practical strategies for handling the real, messy, unpredictable moments at the front desk
Registration deadline May 13, 2027 (Spring)
4 Self-Paced Course Modules
This course is geared toward frontline and other public-facing staff.
Registration deadline May 13, 2027 (Spring)
4 Self-Paced Course Modules

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Serving Disabled Patrons
What Actually Helps (Beyond Good Intentions)

Acquire practical customer service strategies to make your library more inclusive.
Registration deadline June 10, 2027 (Spring)
7 Self-Paced Course Modules
Recommended for public library personnel
Registration deadline June 10, 2027 (Spring)
7 Self-Paced Course Modules

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