Having Hard Conversations Without Making Everything Worse

AFTER YOU ATTEND THIS COURSE, YOU'LL BE ABLE TO:

• Identify both positive and negative effects of conflict in the workplace.
• Recognize how your conflict and communication styles and experiences might contribute to difficult interactions, and how you can use your strengths to promote positive relationships with colleagues.
• Determine steps you can take with a challenging colleague to improve your working relationship.
• Use trauma-informed practices to ground yourself and guide conversations.
• Initiate difficult conversations with confidence and a strategy for success.
• Navigate power dynamics involved in difficult conversations.

THIS COURSE CONSISTS OF 2 ON-DEMAND MODULES:

Module 1: Foundations of Conflict Management

This opening module sets the foundation of conflict management and explores ways to build self-awareness and manage your own emotions as a first step toward proactive conflict management and relationship building.

Module 2: Applying Conflict Management with Colleagues

This module focuses on workplace relationships and teaches practical strategies for navigating tough conversations, giving and receiving difficult feedback, and overcoming or preventing grievances at work.

COURSE INSTRUCTORS

Crystal Trice, CSM@Scale, Library Consultant, Scissors & Glue, LLC

Catherine B. Soehner, Associate Dean and Executive Director, Eccles Health Sciences

WHO SHOULD TAKE THIS COURSE

This course is designed for aspiring or current managers, as well as anyone who would benefit from support navigating difficult conversations in the workplace.

THIS WILL BE A SELF-PACED, ASYNCHRONOUS COURSE

EXPECTED TIME COMMITMENT

This course includes 2 modules, each designed to take approximately 4 hours to complete. You can move through the content at your own pace and on your own schedule. You’ll earn 8 hours of professional development credit and a Library Journal certificate of completion.

ON-DEMAND ACCESS

You’ll have access to all course materials for six months following enrollment.

CERTIFICATE OF COMPLETION

Complete the course and earn 8 professional development credit hours. A certificate of completion will be emailed to you.

ACCESSIBILITY

All video sessions feature auto-captioning. Please email course-support@libraryjournal.com upon registration if you require any special accommodations. We will make our best efforts to facilitate them.

SUPPORT

For support with online courses, please contact course-support@libraryjournal.com .

DISCOUNTED RATES ARE AVAILABLE FOR A LIMITED TIME ONLY

Secure your tickets now to lock in the best price.

GROUP RATES

We offer discounts for groups of 3 or more.

For larger groups of 15 or more, we offer the option to apply group rates across multiple courses to receive significant discounts. For more information, select Bulk Course Credits Packages in the form below.

Request Discounted Group Pricing

For support with group purchases, please contact groupsales@libraryjournal.com .