How to Manage Difficult Conversations with Colleagues (Spring 2026)

AFTER YOU ATTEND THIS COURSE, YOU'LL BE ABLE TO:

• Identify both positive and negative effects of conflict in the workplace.
  
  
• Recognize how your conflict and communication styles and experiences might contribute to difficult interactions, and how you can use your strengths to promote positive relationships with colleagues.
  
  
• Determine steps you can take with a challenging colleague to improve your working relationship.
  
  
• Use trauma-informed practices to ground yourself and guide conversations.
  
  
• Initiate difficult conversations with confidence and a strategy for success.
  
  
• Navigate power dynamics involved in difficult conversations.

THIS COURSE CONSISTS OF 2 ON-DEMAND MODULES:

Module 1: Foundations of Conflict Management

This opening module will set the foundations of conflict management and dive into ways you can grow self-awareness and manage your own emotions as a first step to proactive conflict management and relationship building.

Module 2: Applying Conflict Management with Colleagues

This module will focus on work relationships and teach you practical ways to have tough conversations, give and receive difficult feedback, and overcome or prevent grievances at work.

COURSE INSTRUCTORS

Crystal Trice , CSM@Scale, Library Consultant, Scissors & Glue, LLC

Catherine B Soehner , Associate Dean and Executive Director, Eccles Health Sciences

WHO SHOULD TAKE THIS COURSE:

This course is foraspiring or current managers, or anyone who needs help with difficult conversations.

THIS WILL BE A SELF-PACED, ASYNCHRONOUS COURSE.

EXPECTED TIME COMMITMENT:

This course includes 2 modules, each designed to take approximately 4 hours to complete. You can move through the content at your own pace and on your own schedule. You'll earn 8 hours of PD credit and a Library Journal certificate of completion.

ON-DEMAND ACCESS:

You'll have access to all course materials for six months.

CERTIFICATE OF COMPLETION:

Complete the course and earn 8 professional development credit hours. We provide a certificate that is emailed to you.

ACCESSIBILITY:

All video sessions feature auto captioning. Please email course-support@libraryjournal.com upon registration if you require any special accommodations and we will make our best efforts to facilitate them.

SUPPORT:

For support with online courses, please contact course-support@libraryjournal.com.

DISCOUNTED RATES ARE AVAILABLE FOR A LIMITED TIME ONLY.

Secure your tickets now to lock in the best price!

GROUP RATES

We offer discounts for groups of 3 or more.

For larger groups of 15 or more, we offer the option to apply group rates across multiple courses to receive significant discounts. For more information, select “Bulk Course Credits Packages” in the form below.

Request Discounted Group Pricing

For support with group purchases, please contact groupsales@libraryjournal.com.