How to Manage Difficult Conversations with Colleagues

After you attend this course, you’ll be able to:

• Identify both positive and negative effects of conflict in the workplace.
  


• Recognize how your conflict and communication styles and experiences might contribute to difficult interactions, and how you can use your strengths to promote positive relationships with colleagues.
  


• Determine steps you can take with a challenging colleague to improve your working relationship.
  


• Use trauma-informed practices to ground yourself and guide conversations.
  


• Initiate difficult conversations with confidence and a strategy for success.
  


• Navigate power dynamics involved in difficult conversations.
  

Who should take this course

This course is geared toward aspiring or current managers, or anyone who needs help with difficult conversations.

This will be a self-paced, asynchronous online course.

Expected time commitment

This course includes 2 modules, each designed to take approximately 4 hours to complete. You can move through the content at your own pace and on your own schedule. You'll earn 8 hours of PD credit and a Library Journal certificate of completion.

On-demand access

You’ll have access to all course materials for 6 months fromcourse start date or enrollment date, if enrolling after course starts.

Certificate of completion

Complete the course and earn 8 professional development credit hours. We provide a certificate that is emailed to you. 

Support

For support with online courses, please contact course-support@libraryjournal.com.

Discounted rates are available for a limited time only. Secure your tickets now to lock in the best price.

Group Rates

We offer discounts for groups of 3 or more.

For larger groups of 15 or more, we offer the option to apply group rates across multiple courses to receive significant discounts. For more information, select “Bulk Course Credits Packages” in the form below.

Request Discounted Group Pricing

For support with group purchases, please contact groupsales@libraryjournal.com.