Polished & Prepared: Core Professional Skills for Library Staff - Part 1: Communicating Like a Pro 

Polished & Prepared Part 1: Communicating Like a Pro
March 12, 2026 | 2:00 – 4:00 PM EST

Communicate clearly, confidently, and professionally in every library interaction.

Strong communication is at the heart of excellent library service. This crash course helps you strengthen professional communication skills across a variety of workplace situations, including interactions with patrons, colleagues, and supervisors. You will explore strategies for active listening, setting boundaries, navigating difficult conversations, and choosing the most effective tone and communication method for your message.

You will leave this 2-hour crash course with practical tools to communicate more effectively, reduce misunderstandings, and build stronger working relationships throughout your library.

WHO SHOULD TAKE THIS COURSE

This course is recommended for new library workers, regardless of library type.

THIS WILL BE A LIVE WEBINAR

This course will be delivered as a live webinar. You will have access to the recorded webinar and all course materials for six months after the conclusion of the webinar.

EXPECTED TIME COMMITMENT

Complete the course and earn 2 professional development credit hours. We provide a certificate of completion that is emailed to you.

ON-DEMAND ACCESS

You will have access to all course materials for six months after the course start date.

CERTIFICATE OF COMPLETION

Complete the course and earn 2 professional development credit hours. A certificate will be emailed to you upon completion.

ACCESSIBILITY

All video recordings feature auto captioning. Please email course-support@libraryjournal.com upon registration if you require any special accommodations. We will make our best efforts to facilitate them.

SUPPORT

For support with online courses, please contact course-support@libraryjournal.com .

DISCOUNTED RATES ARE AVAILABLE FOR A LIMITED TIME ONLY

Secure your tickets now to lock in the best price!

GROUP RATES

We offer discounts for groups of 3 or more.

For larger groups of 15 or more, we offer the option to apply group rates across multiple courses to receive significant discounts. For more information, select “Bulk Course Credits Packages” in the form below.

Request Discounted Group Pricing

For support with group purchases, please contact groupsales@libraryjournal.com .