Frontline Safety Training

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Course Details

Available starting November 3, 2025
On-Demand Online Course
20 Credit Hours
Recommended for public-facing staff and librarians at public libraries

About This Course

Build skills to face the real-world challenges of public library work.

On-Demand Materials:
Available starting November 3, 2025

Libraries are meant to be safe, welcoming spaces, but frontline staff often face situations that challenge that goal. This self-paced course focuses on the kinds of situations library workers are dealing with every day: conflict, escalation, and the pressure to respond calmly when things get tense.

You’ll learn trauma-informed practices for engaging with safety concerns, methods for recognizing and responding to escalating behavior, and strategies for protecting your own well-being through boundaries and self-care. From handling difficult interactions with patrons to navigating protests, censorship incidents, or emotionally charged situations, you’ll leave this course with strategies you can use right away to feel safer and more supported in your library.



NOTE: This course is hosted on our new learning platform. At checkout, you'll be prompted to log in or create an account. If this is your first time using the new platform, you'll need to register a new account. For more information about Library Journal's new learning platform, check out our FAQ.

See full pricing details below. Get our best rates when you register a group of 3 or more!


Return to Full Course Catalog

Who should take this course

This course is designed for public-facing staff and librarians at public libraries.


This will be a self-paced, asynchronous online course.


Expected time commitment

This course includes 5 modules, each designed to take approximately 4 hours to complete. You can move through the content at your own pace and on your own schedule. You'll earn 20 hours of PD credit and a Library Journal certificate of completion.

On-demand access

You’ll have access to all course materials for 6 months from your enrollment date or from the official course launch date, whichever is later.


Certificate of completion

Complete the course and earn 20 professional development credit hours. We provide a certificate that is emailed to you. 

Support

For support with online courses, please contact course-support@libraryjournal.com.

Discounted rates are available for a limited time only. Secure your tickets now to lock in the best price.



Rate

Early Bird

Standard

Deadline

November 3, 2025

 

Ticket Price

$290

$330







Group Rates

We offer discounts for groups of 3 or more.

For larger groups of 15 or more, we offer the option to apply group rates across multiple courses to receive significant discounts. For more information, select “Bulk Course Credits Packages” in the form below.

Request Discounted Group Pricing

For support with group purchases, please contact groupsales@libraryjournal.com.

Price: $290.00
Buy 3 or more for $261.00 each
Buy 5 or more for $246.50 each
Buy 11 or more for $232.00 each
Buy 21 or more for $217.50 each
Quantity: