Accessible Customer Service for Patrons with Disabilities

Who should take this course

This course is for public library personnel.

This will be a self-paced, asynchronous online course.

Expected time commitment

This course includes 7 modules, each designed to take approximately 3-4 hours to complete. You can move through the content at your own pace and on your own schedule. You'll earn 24 hours of PD credit and a Library Journal certificate of completion.

On-demand access

You will have access to the full course 6 months from course start date or enrollment date, if enrolling after course starts.

Certificate of completion

Complete the course and earn 24 professional development credit hours. We provide a certificate that is emailed to you.

Support

For support with online courses, please contact course-support@libraryjournal.com.

Renee Grassi, Accessibility Consultant and Librarian

Author, trainer, librarian, administrator, teacher, and accessibility consultant Renee Grassi is an advocate for equity, diversity, inclusion, and accessibility in libraries, schools, and communities. As a neurodivergent librarian herself, Renee has worked in public libraries for over 17 years, developing award-winning library initiatives that welcome, support, and welcome disabled residents and their families and caregivers. Learn more at reneegrassi.com.

Course Modules

Module 1: Foundations of Accessibility and Neuro-inclusivity

Module 2: Serving and Supporting Communication Differences

Module 3: Serving and Supporting Physical Disabilities

Module 4: Serving and Supporting Deaf and Hard of Hearing Patrons

Module 5: Serving and Supporting Cognitive Disabilities

Module 6: Serving and Supporting Mental Health Challenges

Module 7: Serving and Supporting Neurodivergence

After you attend this course, you’ll be able to:

• Recognize the foundations and best practices of accessibility and neuro-inclusivity in libraries.
  


• Apply effective strategies for serving patrons with communication differences.
  


• Support users with physical disabilities.
  


• Provide inclusive service to patrons who are Deaf and/or hard of hearing.
  


• Assist patrons with intellectual and cognitive disabilities.
  


• Offer appropriate support for patrons experiencing mental health conditions.
  


• Understand and meet the needs of neurodivergent users.
  

Discounted rates are available for a limited time only. Secure your tickets now to lock in the best price.

Group Rates

We offer discounts for groups of 3 or more.

For larger groups of 15 or more, we offer the option to apply group rates across multiple courses to receive significant discounts. For more information, select “Bulk Course Credits Packages” in the form below.

Request Discounted Group Pricing

For support with group purchases, please contact groupsales@libraryjournal.com.